FAQ
What type of service you provide?
CleanExpert is a company that provides professional upholstery cleaning service for mattresses, sofas and car cushions.
Where is your coverage area?
Our coverage area spans across Klang Valley and its surroundings.
Are your crew local or foreign?
All our crew are professional Malaysians who have undergone a thorough vetting process.
Can I trust your crew?
Yes!! To ensure a consistently high quality performance, we evaluate our crew on an ongoing basis, taking into account customers’ feedback.
How I can contact you?
You can reach us via email at admin@cleanexpert.my or WhatsApp us at 016-5758035.
How do I file a complaint?
To file a complaint, simply WhatsApp us at 016-5758035.
How do I know that my booking is successful?
After making a booking, you will receive a confirmation via email and WhatsApp.
How long should I wait for the confirmation?
Usually, you will receive confirmation within 5 to 30 minutes.
How do I make payment?
You may initiate a Direct Bank Transfer to the following bank account with the provided details.
Bank Name: CIMB
Account Name: CLEAN EXPERT EMPIRE
Account No: 8605750208
You can also pay via DuitNow QR. Click the button below for the QR Code.
Can I request for a receipt?
A receipt will be provided upon request.
How do I cancel or reschedule my booking?
Please whatsapp us at 016-5758035 for appointment cancellation, reschedule or amendment. Find out more about our Refund & Cancellation Policy here.
Are there any hidden charges?
We assure you there are no hidden charges. The prices you see on our website are the actual charges.
When is the crew expected to arrive?
As per scheduled, you can expect our crew to arrive on time, as they all have a high punctuality rate.
